Terms & Conditions

These terms apply to every order placed on Zumba Wear India, which is run by Skyline Ventures. By placing an order you agree to them, so please read them first - especially Pre-orders, Cancellation and Returns.

You must be 18 or over to place an order, or order with the consent of a parent or guardian.

Who we are and how to reach us is at the end of this page.

Most of what we sell is a pre-order. We do not hold it in India: we order it from Zumba Wear for you after you have paid. Items on the Ready-to-Ship shelf are different - we already hold them here.

• Placing an order is a request, not a purchase. Nothing is charged.
• We check each item can still be got and confirm your order. Anything we cannot get is removed, and you are never charged for it.
• You then pay for the confirmed items. Your order is accepted when your payment is received.
• We then buy the pre-order items from Zumba Wear and send everything to you.

Photos, colours and descriptions come from Zumba Wear. Shades can look different on different screens.

Every price is in Indian rupees and includes freight and customs duty. GST of 18% is added at checkout.

You pay only after we confirm your order, using the options shown when you pay: UPI, cards or net banking through our payment partner PayU, a UPI or bank transfer to our account, your wallet balance or a gift card. We never see or store your card or bank details.

If a price is shown wrongly, we will tell you and correct it before you pay - never after.

• Before you pay, you can cancel any item yourself from My orders, at no charge.
• After you pay, write to us at orders@zumbawear.in. We will cancel it if we have not yet bought it from Zumba Wear, and refund you in full.
• If we cannot supply an item you have paid for, we cancel it and refund you in full.

We never charge a cancellation fee.

Delivery is free anywhere in India - it is already in the price.

• Pre-order items usually reach you 4 to 6 weeks after you pay. This depends on Zumba Wear and on international shipping, so it is an estimate, not a promise; we will tell you if something is running late.
• Ready-to-Ship items are usually delivered 3 to 7 days after you pay.

We send parcels with trusted courier partners and email you the tracking details when the courier collects it, and again when it is delivered. Please make sure your address and phone number are right: if a parcel cannot be delivered and comes back to us, we will contact you to arrange sending it again.

Pre-order items are bought from Zumba Wear specially for you, so we cannot take back items because you have changed your mind or because of size - please check the size chart on each product before ordering. The same applies to Ready-to-Ship items.

If an item arrives damaged, defective or is not what you ordered, we will replace it or refund you in full:

• Tell us within 48 hours of delivery, at orders@zumbawear.in or by replying to any of our messages about your order, with your order number.
• Send photos of the item and the parcel - an unboxing video is best.
• Keep the item unused, with its tags and packaging, until we have sorted it out. If we ask for it back, we arrange and pay for the return.

Refunds go back the way you paid, within 7 working days of being agreed:

• Paid through PayU: back to the same card or UPI. Banks usually take 5 to 7 working days to show it.
• Paid by UPI or bank transfer: back to your account, which takes a working day or two. Or to your wallet here, if you would rather.
• Paid from your wallet or a gift card: back to your wallet, at once.

Gift cards never expire and can be spent on any order. A gift card is not cash: it cannot be exchanged for money, and anyone who has the code can spend it, so keep it safe.

Your wallet holds gift cards you have added and refunds you chose to take there. It is spent on your orders and cannot be withdrawn as cash.

Everything we sell is genuine Zumba Wear, bought from Zumba Wear for India. Sizes follow Zumba Wear's size charts, shown on each product; shoes are in US sizes. Any warranty is the manufacturer's.

We collect only what we need to take and deliver your order: your name, mobile number, email, delivery addresses, what you order and the reference for each payment. We never receive or store your card, UPI PIN or bank details.

We use it to confirm, deliver and support your orders, to keep the records tax law requires, and - if you allow it - to send you order updates on WhatsApp, which you can turn off any time in Your details.

We share it only with the partners who need it to do that: PayU for payments, our courier partners for delivery, and our WhatsApp and email providers for messages about your order. We never sell your data.

The site uses one cookie, to keep you signed in. We keep order and invoice records for as long as tax law requires, and the rest only while your account is in use.

You can ask us to see, correct or delete your personal data, or withdraw a consent you gave, by writing to the Grievance Officer below. This is how we meet the Digital Personal Data Protection Act, 2023.

If something has gone wrong, write to our Grievance Officer, orders@zumbawear.in. We acknowledge every complaint within 48 hours and resolve it within one month.

If you are not satisfied, you can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.

These terms are governed by the laws of India, and the courts at Mumbai have jurisdiction.

We may update these terms from time to time. The date at the top of this page says when they last changed, and an order is always governed by the terms in force when it was placed.